Date Posted:

2024-04-02

Country:

United Kingdom

Location:

Rockwell Collins UK Limited, 730 Wharfedale Road, Winnersh, Wokingham, Berkshire, England, RG41 5TP

Position Role Type:

Unspecified

We are currently seeking to recruit a Customer Support Engineer to join our Avionics Business Division.

Role Overview:

Working as an integral part of an international world class customer services team the primary role is to provide timely and professional resolution to issues and problems in any of Collins Aerospace Avionics Business and Regional Systems, Products and Services. This will include, but is not limited to, remote and on site technical support, troubleshooting and problem resolution, relationship management with Collins Aerospace Dealer Network, OEM’s and end. The position will be based in the UK and cover territory in the UK and continental Europe / Africa, therefore some travel will be required.

Primary Responsibilities:

Technical Support:

• Able to troubleshoot aircraft down to LRU level.

• Act as point of contact for Dealer / Customer engineers and assist with issue resolution

• Provide On Job Training (OJT) on relevant systems to airlines

• Provide technical expertise on Collins Aerospace Avionics Products

• Evaluate Dealers for technical competence

Customer Account Management:

• Act as Relationship Manager and point of contact for assigned customer territory and Dealers.

• Be the trusted source of information at all levels within the customers organisation

• Build and maintain effective relationships

• Liaise with warranty departments to ensure correct and accurate information and processing

Technical Presentation:

• Able to create / customise and present technical presentations on product range.

Project Management:

• Act as the on site focal point for aircraft modifications (STC)

Basic Qualifications:

• Have a background in Customer Service or Customer facing roles

• Have an understanding of operating policy and procedures of the industry

• Excellent communication skills

Preferred Qualifications:

• Proficient on Collins Aerospace Avionics products and systems

• Degree Qualified or of equivalent caliber in an industry related subject

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career?

Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Competitive Salary

• Job Needs Car

• Private Medical Insurance

• Health & Wellbeing Cash Plan

• Fantastic Pension Scheme which operates as a 2:1 match up to 10%

• Life Assurance

• 25 days vacation plus bank holidays plus the ability to buy/sell 5 days per year

• Flexible working

• Employee selectable top up benefits

• And so much more!

  At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

  Apply now and be part of the team that’s redefining aerospace, every day.

  Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.