Description:

• Large medical device company is hiring an Administrative Specialist!

• This specialist will focus on reviewing, documenting, and resolving product complaints

• Product complaints are received and will be assigned.

• Perform necessary follow up via email or phone to investigate complaint and understand what happened.

• Document findings and log complaint in QMS system (Verge) and perform reporting determination of what happened to patient if any.

• Comprehensive reviews of case.

• Responsible for 10 - 15 a week and complaints have investigation timelines of 60 days. (First 5 days are most critical)

Skills:

• Clerical support

• Administrative support

• Complaints handling

• Microsoft Office

• Quality management system

Experience Level:

• Administrative experience within the medical device industry

• Experience with compliant handling within the medical device industry

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.