Customer Support Advisor

Req ID#: 384716

Newcastle upon Tyne, Newcastle-E, GB

Job Description:

About Us

At Foundever , we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

Job Summary

To provide a high quality professional service to our customers by assisting them in solving problems, or support with multiple requests regarding the client’s products and services, via various communication channels such as social media, chat, email and phone calls.

Responsibilities:

● Provide “best in class” customer experience on every customer interaction.

● Resolve customer issues through effective troubleshooting.

● Ability to multitask using a number of recourse's while communicating effectively with customers to research and resolve issues in a timely manner.

● Be enthusiastic about the product and an ambassador for our client

● Serve as the voice of the client brand helping to address customer concerns, complaints, requests, and resolve issues with accuracy via chat and email

● Ability to seamlessly manage multiple chat conversations with customers, including research and documenting the interaction

● Target driven and results focused

● Contribute to a positive work environment

● Be an articulate, concise and effective communicator

● Accurately and thoroughly document issues and resolutions

● Managing the day-to-day activities of multiple social media accounts including writing responses to be used across multiple social networks

● Escalate or flag marketing or Public Relation issues as appropriate

Experience / Requirements

● Passionate about delivering a positive customer experience and exceeding expectations using positive language.

● Strong reading, written and verbal communication skills

● Strong interpersonal skills

● Strong analytical and problem solving skills

● Proactive, self motivated, able to work using own initiative

● Experience troubleshooting devices such as iOS, Android, Smart TVs and game consoles

● Is prepared to go above and beyond at all times

● Excellent attention to detail is required

● Able to work under pressure and meet tight deadlines.

● Ability to thrive in a challenging, fast paced environment and develop new skills

● Ability to adapt to change in products and processes with ease and effectiveness

● Ability to remain calm and focused

● Resilient and able to take and act on constructive feedback

● Strong team player with ability to organise, coordinate and execute on details.

● Capable of following outlined process, but is unafraid to ask questions when processes are unclear

Job Details

We do operate in a call centre environment and work Monday - Sunday, and our opening hours are: 09:00 - 22.00.

Full-time, 3 months Temporary contract 37.5 hours per week

TRAINING

Full on site PAID training is provided. The training is 2 weeks class room based, and requires complete attendance.

Salary £11.44 per hour / £22308.00 per year, paid Monthly

Our Location

Foundever, Newcastle is one of the largest providers of opportunities within Newcastle. Situated just a 15 minute walk from Four Lane Ends Metro Interchange , It’s really important you are able to commute to our site so please check the below address before applying: Q4 Quorum Business Park, Long Benton, NE12 8EZ

Job Segment: Call Center, Customer Service