Product Design Practitioner - AI (Digital: Consumer/EE)

Job Req ID: 32519

Posting Date: 7 May 2024

Function: Design

Unit: Digital

Location:

One Braham (4140), London, United Kingdom

Salary: Competitive with great BT benefits

Full time, 3 days a week together from our London based digital hub (flexible 2 days remote wherever).

The immediate assignment:

We are seeking a Product Designer interested in AI to lead and support the Aimee early life squad working with the coolest Generative AI tech. You will work on delivering exceptional conversational experience for our customers and how we integrate EE APIs, user data, and other intelligence, helping the team achieve our metrics/goals (making an impact), which is underpinned by Generative AI. As such, a keen interest in AI is imperative for this role .

You will also lead on making our vision a reality and support the uplift of our UI design as well as any other work and working alongside the Content Designer (Conversational) PO and other disciplines.

You'll have the following accountabilities:

• Ensuring the user can achieve their goal easily, in a simplified user journey, with low friction interactions in a way that has a commercial benefit.

• Utilising the EE Design System in your experience designs.

• Acting as a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities

• Supporting the implementation of continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across teams.

• Developing user experience designs and prototypes at any level of fidelity needed independently, while being as lean and outcome focused as possible.

You'll have the following skills & experience:

• You are someone who champions User-centred design methodology, loves user needs and goals, data, and research, and have experience in conversational AI, Generative AI or an interest in AI.

• Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points

• Retail Design – highly desirable as the role will involve merchandising and sales related marketing campaigns as well as the UX element

• Visual Design & Finesse – creating interactions into a simple and delightful user interface

• User Journey Mapping - designing end to end journeys with needs and data at their heart

• User Research & Testing - discovering issues and needs through regular qualitative learning

• Micro Interaction Design - ensuring each moment is intentionally created

• Data Analysis, MVT & A/B Testing - analysing behaviours and appetites using regular quantitative learning

The following qualities:

• Exceptional collaboration and communication skills with an ability to turn complexity into simplicity

• Empathy and a willingness to help users and colleagues

• Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort

• Strategic thinking and planning; driving efficient ways of working, looking to contribute to a best-in-class design team and operating model

• Entrepreneurial and flexible approach to activities; adapting behaviours and proactively removing barriers to delivering results

• Empathy and willingness to help users and colleagues

Benefits:

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• 50% off EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV with TNT Sports and NOW Entertainment

• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

Our leadership standards:

-Looking in-

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

-Looking out-

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

-Looking to the future-

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

How to apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

What we stand for:

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.