Case Manager: Housing and Re-Stabilization

Denver, CO (http://maps.google.com/maps?q=455+Bannock+Denver+CO+USA+80204)

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Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHY VOLUNTEERS OF AMERICAVolunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

This Case Manager role is directly responsible for the service provision and housing assistance for the participants

in the Family Housing Program (FHP) and Housing Stabilization Program (HSP). The FHP program is a housing

program that serves families throughout their first year of living in public housing through Denver Housing

Authority (DHA). The HSP program serves literally homeless families through a 12-24 month Rapid Rehousing

program model. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction, Motivational

Interviewing, and Critical Time Intervention. This position will work in conjunction with the Community Housing

team at the Bannock Youth & Family Center. Job duties include but are not limited to conducting needs-based

assessments, community outreach, providing case management services, assisting with housing navigation,

supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental

assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating

care with service providers and multi-disciplinary teams, and accompanying participants on appointments as

needed. This position requires the use of a personal vehicle for securing and maintaining housing for the

participants enrolled in the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Ensures that the participants voice is heard and that their ideas play a prominent role in programming.

· Coordinates wrap-around services for clients with the team and community service providers.

· Utilizes standardized screening and assessment tools and ensures the completion of needs-based

screenings.

· Co-manages the DHA voucher allocation process for VOA. This includes timely communication with

community partners and internal staff, resource allocation, and serving as a point of contact for any

questions or concerns.

· Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for

participants.

· Embodies meeting participants where they are, literally and figuratively. This may include meeting

participants in the community and transporting participants for case management purposes.

· Responsible for collecting necessary documents to obtain and maintain housing; identification

documents, income changes, changes in household, etc.

· Assists clients in their search for housing; filling out rental applications, interpreting leases, and

understanding tenant rights and responsibilities.

· Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with

grant guidelines and data quality standards.

· Creates safety plans to support the safety and well-being of participants in the program.

· Assists with community-wide outreach to identify eligible participant households presenting with

substantial barriers to housing stability.

· Facilitates the equitable delivery of appropriate services for households as indicated by relevant service

modalities such as the Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing,

and Critical Time Intervention models.

Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.

· Demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

· Maintains a specialized knowledge related to service delivery database systems within the organization.

· Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

· Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.

· Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

· Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.

· Performs job responsibilities in accordance with the Social Work Code of Ethics.

· Performs all other duties as assigned.

Salary Range: $21.00-$23.00/hr

Benefit eligibility is based on job type/status:

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

Requirements

COMPETENCIES

· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

· Utilization of various databases including Homeless Management Information System and Service Point.

· Ensures equitable and inclusive services.

· Ensures that participant(s) has an active voice in programming.

MINIMUM QUALIFICATIONS OF POSITION

· Bachelor’s degree in human services, social work, or a closely related field or related experience.

· COLORADO DRIVER’S LICENSE AND STATE-MANDATED AUTOMOBILE INSURANCE.

PREFERRED QUALIFICATIONS OF POSITION

· Familiarity with current housing market information, housing trends and available resources.

· Experience working with the literally homeless population.

· Experience working with or for public housing authorities. ·

KNOWLEDGE AND SKILLS

· Expert written, oral, and interpersonal communication skills.

· High level of competency working with Microsoft Office suite and cloud-based applications.

· Strong time-management and prioritization skills.

· Crisis and verbal de-escalation intervention skills.

· Experience working both independently and, in a team-oriented, collaborative environment.

· Strong organization skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.

· Works in close proximity to other staff residing at Bannock Youth & Family Center.

POSITION TYPE AND EXPECTED HOURS OF WORKFull time 40 hours per week Monday through Friday. Some evenings and weekends required.

LOCATION455 Bannock Street, Denver, CO 80204

Salary Description

$21.00-$23.00/hr