Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.  

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + Artificial Intelligence (AI) team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base.  Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are right for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”. 

Azure Reliability Engineering teams strive to improve reliability fundamentals via software engineering, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products. 

We are looking to hire a Technical Program Manager that will play a pivotal role in scaling and supporting business intelligence solutions. We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!  

This role supports flexible work from home with occasional in-office meetings. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

To meet an ever-increasing demand, our team is in the process of scaling the Azure Reliability Quality Standards business intelligence solutions. 

• You will drive business impact across the organization and delivery solutions used to track success criteria of Azure Standards.

• You will help define a feature set and facilitate mid-level usability reviews with our stakeholders.

• You will promote the feature areas you worked on and present at various meetings within our organization.

• You will identify features to deprecate, manage customer communities, and build trust with targeted stakeholders.

• Feature Development: Break down complex problems into manageable epics and features, specifying clear requirements for each feature.

• Collaboration and teamwork: Work closely, interfacing with other engineering teams to deliver high-quality integrated solutions.

• Platform Evangelism: Drive adoption by demonstrating the platform’s value to customers.

• Effective Communication: Articulate project status, address blockers, and communicate with stakeholders.

• Data-Driven Decisions: Define essential data for informed choices, ensuring features meet user needs.

• Complex Problem Solving: Address intricate challenges across organizational strategies.

• Leadership in Uncertainty: Provide clarity during uncertain periods.

Other:

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 2+ years of experience managing cross-functional and/or cross-team projects.

• 2+ years of experience in data acquisition, KQL/SQL skills used to design data acquisition pipelines.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• 1 + year(s) of experience in designing, building, testing, deploying, and supporting business solutions using Microsoft Dynamics 365, Power Platform, especially Power Apps, Power Automate, and Power BI Canvas apps. 

• Understandingof software development principles and architecture, Power Platform and Azure.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 03, 2024.

#AZCXP #AzRelJobs

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .